ORBIS LUXURY

Shipping Policy

At Orbis Luxury, we are committed to delivering your luxury carpets, rugs, and home textile products safely and efficiently. Please review our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working business day.

Shipping Timeline

Delivery timelines may vary depending on product availability, customization requirements, and shipping location.

Standard Delivery: 5–10 business days
Remote Locations: Additional delivery time may apply
Customized Orders: Processing and shipping may take longer

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation. Promotional free shipping offers may apply on selected orders or regions.

Order Tracking

Once your order has been shipped, tracking details will be shared through email, SMS, or WhatsApp, allowing you to monitor the delivery status of your order.

Delivery Delays

While Orbis Luxury strives to ensure timely deliveries, delays may occur due to unforeseen circumstances including weather conditions, logistics disruptions, public holidays, or courier-related issues.

Orbis Luxury shall not be held liable for delays caused by third-party shipping providers or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact details. Orbis Luxury will not be responsible for failed deliveries or delays caused by incorrect or incomplete information provided by the customer.

Damaged Packages

If your package appears damaged at the time of delivery, we recommend recording an unboxing video and contacting our support team immediately with relevant proof and order details.

International Shipping

International shipping availability may vary by region. Customers are responsible for any customs duties, taxes, or import charges applicable in their country.