Privacy Policy
At Orbis Luxury, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our luxury carpets, rugs, and home textile products.
Information We Collect
When you interact with Orbis Luxury, we may collect personal information including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details
- Order history
- Device and browsing information
How We Use Your Information
Your information is collected to provide a smooth and secure shopping experience. We may use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates and notifications
- Improve website performance and user experience
- Prevent fraud and unauthorized activity
- Share promotional offers, updates, and marketing communications
Payment Security
All payment transactions on Orbis Luxury are processed through secure and trusted payment gateways. We do not store sensitive payment details such as debit card or credit card information on our servers.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance browsing experience, analyze website traffic, and personalize content. By using our website, you consent to the use of cookies in accordance with this policy.
Third-Party Services
We may use trusted third-party service providers for payment processing, shipping, analytics, and marketing services. These third parties only access information necessary to perform their services and are obligated to maintain confidentiality.
Data Protection
Orbis Luxury implements reasonable security measures to protect your information against unauthorized access, misuse, disclosure, or loss. However, no method of online transmission or storage is completely secure.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us directly. You may also opt out of promotional communications at any time.
Policy Updates
Orbis Luxury reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on this page.
Contact Information
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: support@orbisluxury.com
Phone: +91 72062 01383
Product Disclaimer – Orbis Luxury
Product Representation & Visual Accuracy
At Orbis Luxury, we strive to present all products with the highest level of accuracy, including descriptions, images, specifications, and pricing. However, due to differences in screen settings, lighting conditions, and photography limitations, the actual product may slightly vary in color, texture, or appearance from what is displayed on your device.
Such minor variations are natural and shall not be considered defects or valid grounds for return, refund, or exchange.
Decorative Gold Finish Disclaimer
Certain products may feature gold-toned elements created through specialized decorative processes such as foil application, heat-seal printing, or gold-finish techniques.
Any reference to “gold” strictly denotes the visual color and aesthetic effect only. These elements do not contain real gold or any precious metal.
Due to the nature of these finishing processes, slight irregularities may occur, including:
- Minor distortions or uneven textures
- Slight misalignment or interruptions
- Edge inconsistencies or tonal variations
Such characteristics are inherent to the design process and contribute to the uniqueness of each piece. Variations affecting up to 5% of the total gold-accent area shall be deemed acceptable and not considered defects or grounds for return.
By purchasing such products, customers acknowledge and accept these characteristics.
Product Availability & Order Cancellation
All products are subject to availability. While we make every effort to maintain accurate inventory, there may be instances where an item becomes unavailable after an order is placed.
In such cases, Orbis Luxury reserves the right to cancel the order (fully or partially) and issue a refund for the unavailable product(s).
Size & Measurement Tolerance
Due to the handcrafted and artisanal nature of our products, slight variations in size may occur.
A deviation of up to ±6% from the stated dimensions is considered an acceptable industry standard and shall not be treated as a defect or misrepresentation.
Handcrafted Nature of Products
Our products are carefully handcrafted and may involve manual stitching or finishing processes. As a result, minor irregularities in stitching, alignment, or detailing may be present.
These variations are inherent to handmade craftsmanship and enhance the uniqueness of each product. They do not qualify as defects.
Quality Assessment & Evaluation
All assessments regarding product defects, irregularities, or variations shall be determined solely by Orbis Luxury using internal quality control standards and evaluation procedures.
Customer-submitted images or videos may be considered for reference, but final determination rests exclusively with Orbis Luxury.
Subjective Preferences
Differences arising from personal preferences, aesthetic expectations, or subjective opinions regarding quality, texture, or appearance shall not be considered defects.
Such concerns are not eligible for return, refund, replacement, or exchange.
Post-Delivery Responsibility
Orbis Luxury shall not be held responsible for any damage or deterioration occurring after delivery due to:
- Improper handling or storage
- Exposure to moisture, heat, or sunlight
- Contact with chemicals or cleaning agents
- Friction, misuse, or regular wear and tear
Customers are advised to follow proper care instructions to maintain product quality.
Governing Law & Jurisdiction
This disclaimer and all transactions shall be governed by the laws of India. Any disputes arising shall fall under the exclusive jurisdiction of the courts located in Panipat, Haryana.